Introduction

What are you going to do

We are reaching out about an exciting opportunity to join our client, a leading organization in the oil and gas sector, as a Sales Coordinator based in Fujairah. This permanent role is central to keeping their commercial, logistics, and customer operations running smoothly. You will be a key link between internal teams and customers, ensuring orders move efficiently from confirmation through to dispatch and documentation.

Key Responsibilities:

  • Verify, process, and manage incoming orders (including high-priority bulk orders) in the ERP system within tight timelines. Execute accurate local and export documentation (Invoices, Packing Lists).
  • Liaise with purchase, warehouse, and finance teams to arrange delivery vehicles, manage order/sample dispatches, and meet daily shipping schedules.
  • Serve as a primary point of contact for clients on order statuses, tracking, and logistics inquiries while supporting daily sales workflows.
  • Resolve pricing or dispatch discrepancies, issue debit/credit notes, and coordinate Third-Party Inspections (TPI) to maintain strict compliance.
  • Generate regular Sales Coordination reports and collaborate with IT to ensure smooth ERP order management operations.

Essential skills and knowledge 

  • Bachelor's Degree in Business Administration, Logistics, Supply Chain Management, or a related field.
  • Minimum 3-5 years of experience in Customer Service or Sales Coordination (preferably within the Rockwool, insulation, or building materials manufacturing industry).
  • Strong proficiency in MS Office (Excel, Word, Outlook) and extensive hands-on experience with ERP systems and logistics workflows.
  • Exceptional communication, strong problem-solving skills under pressure, and solid knowledge of commercial documentation, export regulations, and HSE standards.
  • Performance Expectations (Key Metrics).
  • 100% ERP order entry accuracy and fast turnaround (within 24 hours).
  • Zero-error rate in local and export commercial documentation.
  • Swift resolution of claims and discrepancies within 48 hours.
  • Seamless daily vehicle arrangement and TPI compliance.

What we offer